Tips & Tricks Library

This is the core process that EcoClaim expects every certified contractor to follow. Each claim moves through five stages:

1. Demo/Remove — Determine whether materials can be dried and restored. If removal is needed, initiate demolition.
2. Sort — Sort materials on-site during demolition. Sort as you demo similar type materials to streamline the process.
3. Weigh — Incorporate weighing each full bag or unit into your demolition process. The sooner you adopt this, the easier it becomes.
4. Track — Accurately record weights using EcoClaim TRAX™ software for environmental accountability and client reporting.
5. Divert — Transport debris to your facility or directly to the recycler/vendor. Log deposit locations in TRAX™.

EcoClaim's Customer Success Coach is here to guide you through onboarding, training, and getting the most out of your EcoClaim membership. Whether you're a contractor just getting certified or an insurer rolling out TRAX™, this is your first point of contact.

Aldrin is EcoClaim's AI chatbot, available to help you navigate the platform, find answers to common questions, and get quick support without waiting. Learn how to use Aldrin effectively to save time.

Don't wait for the perfect setup — start diverting materials now. This article walks you through the mindset shift and practical first steps to begin waste diversion on your claims today.

If your company uses Encircle for field documentation, this guide shows how to collect EcoDivert tracking data directly within the Encircle app. The 12-step workflow covers:

Final step: Email the completed form to EcoDivert@ecoclaim.ca directly from the app.

A comprehensive step-by-step guide with screenshots covering the four key claim management actions in TRAX™:

1. Decline — when no work happened on site or a job didn't move forward
2. Cancel — when a claim was already accepted but no work happened
3. Add Note — when work happened but no waste data was collected
4. Close — when there's no more waste data to provide after the last material ticket

If you manage multiple locations or franchise offices, you need to switch company views to see the right claims.

1. Navigate to the Claims/Projects page
2. Click "change" beside "All Companies" at the top
3. Select the specific company from the dropdown list
4. Claims will filter to show only that company's projects

A visual walkthrough of the EcoClaim mobile app for contractors working in the field. Covers the full workflow from selecting a claim to generating a signed Recycling Tracking Form.

Uploading claims into TRAX™ doesn't have to be complicated. This guide covers the best practices for formatting your data, avoiding common mistakes, and getting claims processed quickly.

The TRAX™ dashboard has been overhauled with clearer metrics, faster load times, and more intuitive navigation. See what's new and how to take advantage of the updated reporting views.

TRAX™ 2.0 is a major update that brings enhanced functionality, improved user experience, and new capabilities.

Dive into the enhanced reporting capabilities of TRAX™ 2.0, including new export options, customizable report views, and automated data summaries.

Aldrin breaks down what makes TRAX™ a standout technology for contractors and insurers integrating sustainability into their claims workflow.

Everything you need to equip your crews for accurate on-site weighing and material sorting. Covers four scale types and three container options with pricing and recommended suppliers.

Containers covered: Heavy-duty construction bags (black/clear), reusable debris bags, mega/bulk bags, garbage bins, flood bins, and poly trucks.

Suppliers: Global Industrial, Uline, Amazon

Platinum Pro-Claim Restoration's journey from a single waste stream to a comprehensive, quality-assured diversion program — with measurable CO₂ reductions at every stage.

Key takeaway: CO₂ initially rose in 2018 as they expanded tracking scope, then dropped dramatically once methodology and quality controls were implemented — proving that better measurement drives better outcomes.

Five practical, no-excuses strategies you can put into practice immediately. From sorting on-site to finding local recyclers, this guide removes the barriers to getting started.

Accurate weights are essential for proper TRAX™ reporting. Learn four different approaches to weighing sorted debris, from simple low-cost methods to professional-grade solutions.

Diverting materials is only half the battle — you also need to document it properly. Covers best practices for tracking, photographing, and reporting your diversion efforts.

Porcelain is 100% recyclable, yet it often ends up in landfill. Learn where to take old toilets and other porcelain fixtures, and how to log the diversion properly in TRAX™.

Beyond tools and processes, successful waste diversion requires the right culture. Three proven strategies:

1. Empower Your Staff — Solicit feedback and encourage employees to share their insights on optimizing recycling. When staff feel valued, it fosters innovation and a purpose-driven environment.
2. Divert at Source — Use differently colored bags, mega bags, or designated bins on-site. Sorting during demolition eliminates the need to sift through mixed waste later.
3. Collaborate with Others — Share best practices with peers in the industry. Just as we collaborate on safety standards, join forces to champion sustainable practices across the sector.

Use this printable form on-site to manually track recycling data before entering it into TRAX™. Records job number, claim number, insured name, address, type of loss, and a material log table with columns for material type, bags used, quantity, total weight, and deposit location.

Tip: Print several copies and keep them in your truck. The mobile app and Encircle can also generate this form digitally.

The full 16-slide training deck prepared for companies who have completed the EcoDivert course. Individual topics from this deck are available as standalone entries throughout the library — this download provides the complete presentation for reference or team training.

The Green Council brings together industry leaders, sustainability experts, and EcoClaim partners to provide strategic guidance on environmental best practices for the claims industry.

EcoClaim's Certified Recycler Directory makes it easy to locate verified recycling facilities in your area. Search by material type, location, or certification status.